CANCELATION POLICY

We are a small home-occupation business with a very limited number of private soaks per day. Additionally, the remote location of the ranch makes it difficult to rebook canceled appointments with little notice. For these reasons, we have a strict cancelation policy that applies to every reservation regardless of the circumstances surrounding your cancelation.

Please note: We have no control over traffic conditions and cannot predict delays in travel you may encounter on your way to the Springs.

It is your responsibility to check on road conditions and plan for potential delays. If you are late for your reservation due to traffic, we cannot extend your soak beyond the scheduled end time of your reservation.

This applies to any and all reasons for arriving after the scheduled start time of your reservation. For example, if you book a one-hour soak from 2 pm to 3 pm and arrive at 2:15, this will shorten your soak time to 45 minutes.

Our cancelation policy:

You may cancel or reschedule your reservation up to 72 hours before your reservation.

If you cancel your appointment outside of 72 hours, we will refund your payment in full, less the nonrefundable credit card processing fee and a $20 cancelation fee. Please see “Cancelation fees” below.

If you cancel within the 72-hour window, there is no refund unless we are able to rebook the time you were scheduled for. This applies even if your reservation was made within 72 hours of the date you booked.

Looking to reschedule? Please use the RESCHEDULE option rather than canceling and rebooking. This will save you a fee and allow you to rebook at a later date without the need to fill out additional forms.

Cancelation fees:

We use Stripe as our credit card processor. There is a 3% credit card processing fee with every payment. This fee is incorporated into the cost of your soak. In the case of a cancelation that qualifies for a full refund, this fee is not recoverable from the payment processor. We never see this money - it goes directly to the payment processor and thus is nonrefundable.

We charge a $20 cancelation fee for all cancelations. Please ensure that you are booking for the correct date and time. Keep in mind that the next available Monday soak may not be for this coming Monday - it could be as far out as two weeks. Double-check your reservation details prior to booking to ensure that you are scheduling your soak for the intended date and time.

If we close for the day, your soak will be rescheduled or refunded with no cancelation fee. We close for active snow storms or when road access conditions are hazardous. You will be contacted and receive an option to reschedule or receive a full refund in the case of a snow closure day.

Important: When you cancel an appointment, it does not automatically process a refund. You will need to text us at (303) 718-7971 or email Alyssa at alyssa@raspberryhotsprings or Alex at alex@raspberryhotsprings.com.

Once your refund is processed, you will receive an email from Stripe. It typically takes 1-3 business days for the refund to reach your payment card, but may take as long as 5-10 business days.